Terms and Policies

Effective: May 15, 2026

We are grateful that you are here.
These Account Terms of Service describe your rights and responsibilities when using our online workplace productivity tools and platform (the "Services"). Please read them carefully. If you have opened or become an administrator of an Account on the Wikimee Digital Experience Platform (defined below), these Customer Terms govern your access to and use of our Services. If you participate in, have been, or are being invited to a workspace through an Account administered by a third party, the User Terms of Service govern your access to and use of the Services in that Account.

WHAT YOU SHOULD KNOW FIRST OF ALL
These Account Terms of Service are part of a "binding Agreement".
The Account Terms of Service form a "binding Agreement" between the Customer and us. Any terms of a Customer-Specific Supplement (for example, if the Customer is a government entity) are also incorporated here by reference and are part of the Agreement. "We", "our", "Wikimee", "Wikimee Platform", and "Wikimee Digital Experience Platform" refer to the Wikimee entity.

Your Agreement on behalf of the Customer
If you purchase more storage, seats, create a workspace (that is, a digital space where a group of users can access the Services, as described on our Help Center pages), invite users to that workspace, or use or allow the use of that workspace after being notified of a change to these Account Terms of Service , you acknowledge your understanding of the current Agreement and agree to the "Make sure you have the necessary authority to enter into the Agreement on behalf of the Customer before proceeding".

CUSTOMER CHOICES AND INSTRUCTIONS
Who is the Customer?
The Customer is the organization you represent when agreeing to the Agreement. If your workspace is being set up by someone who is not formally affiliated with an organization, the Customer is the individual who creates the workspace. For example, if you signed up using a personal email address and invited a few friends to work on a new start-up idea, but have not yet formed a company, you are the Customer.

Signing up using a corporate email domain
If you signed up for a plan using your corporate email domain, your organization is the Customer, and the Customer can modify and reassign roles in your workspace (including your role) and otherwise exercise its rights under the Agreement. If the Customer chooses to replace you as the representative with maximum authority for the workspace, we will issue a notice following such election and you will agree to take any actions reasonably requested by us or the Customer to facilitate the transfer of authority to a new Customer representative.

What this means for the Customer and for us
Individuals authorized by the Customer to access the Services (an "Authorized User as an Administrator, a Manager, or a Member") can send content or information to the Services, such as messages or files ("Customer Data"), and the Customer can provide us with instructions on what to do with them. For example, an administrator user of the Customer can provision or deprovision access to the Services, enable or disable third-party integrations, manage permissions, retention and export settings, transfer or assign workspaces, share channels, or consolidate workspaces or channels with other workspaces or channels. Because these choices and instructions may result in the access, use, disclosure, modification, or deletion of certain or all Customer Data, please consult the Help Center pages for more information about these choices and instructions.

The Customer
a) will inform Authorized Users of all Customer policies and practices that are relevant to the use of the Services and of any settings that may affect the processing of Customer Data; and
b) will ensure that the transfer and processing of Customer Data under the Agreement are lawful.

ACCOUNTS x SEATS
A seat allows an Authorized User to access the Services of an Account. Regardless of the role, a subscription is required for each Authorized User. A seat can be obtained through the Services interface or, in some cases, through an order form entered into between the Customer and us ("Order Form"). Consult the Help Center for more information about how to acquire seats and invite new Authorized Users. Each Authorized User must agree to the User Terms to activate their seat. Seats begin when we make them available to the Customer and continue for the term specified in the "check-out" interface of the Services or in the Order Form, as applicable. Each seat belongs to a single Authorized User for a specified period and is personal to that Authorized User. Sometimes, we enter into other types of commercial arrangements, but this needs to be explained and agreed upon in an Order Form. During an active subscription period, adding more seats is quite easy. Unless the Order Form specifies otherwise, the Customer can purchase more seats at the same price indicated in the Order Form and all will end on the same date. Check our Help Center pages for additional information about how to set up a workspace and assign roles.

PURCHASING DECISIONS
We may share information about our future product plans because we like transparency. Our public statements about these product plans are an expression of intent, but do not rely on them when making a purchase. If the Customer decides to purchase our Services, that decision should be based on the functionality or features we make available at the time and not on the delivery of any future functionality or features.

CHOOSING TO BE A BETA TESTER
Occasionally, we look for beta testers to help us test our new features. These features will be identified as "beta" or "pre-release", or by words or phrases with similar meanings (each, a "Beta Product"). Beta Products may not be ready for large-scale use, or may even have bugs, so they are made available "as is", and any warranties or contractual commitments we make for other Services do not apply to them. If the Customer finds any flaw in our Beta Products, we would very much like to know about them. Our main reason for running any beta program is to resolve problems before making a new feature widely available.

FEEDBACK IS WELCOME
The more suggestions our Customers make, the better the Services will be. If the Customer sends us any feedback or suggestion about the Services, there is a chance we will use it, in which case the Customer grants us (for itself and for all its Authorized Users and other Customer employees) an unlimited, irrevocable, perpetual, sublicensable, transferable, and royalty-free license to use such comments or suggestions for any purpose. If we choose not to implement the suggestion, never take it personally. Nevertheless, we will always be grateful for the help.

THIRD-PARTY PRODUCTS
Our Services include a platform that third parties can use to develop applications and software that complement the Customer's use of the Services (each, a "Non-Wikimee Product"). We also maintain a directory called the Wikimee App Directory, where some products are available for installation. THESE ARE NOT PART OF OUR SERVICES, SO WE DO NOT WARRANT OR SUPPORT CONNECTED THIRD-PARTY PRODUCTS AND, ULTIMATELY, THE CUSTOMER (AND NOT US) WILL DECIDE WHETHER OR NOT TO ENABLE THEM. ANY USE OF A THIRD-PARTY PRODUCT IS SOLELY OF INTEREST AND RESPONSIBILITY BETWEEN THE CUSTOMER AND THE APPLICABLE THIRD-PARTY PROVIDER.

If a Non-Wikimee Product is enabled for the Customer's workspace, be aware of any Customer Data that will be shared with the third-party provider and of the purposes for which the provider requires access. We will not be responsible for any use, disclosure, modification, or deletion of Customer Data that is transmitted or accessed by a Non-Wikimee Product. Check our Help Center pages for more information.

PRIVACY POLICY
Review our Privacy Policy for more information about how we collect and use data related to the use and performance of our websites and products.

CUSTOMERS AND AUTHORIZED USERS
Use of the Services
The Customer must use the Services only in accordance with the Agreement and the Help Center and comply with the Acceptable Use Policy. The Customer must also ensure that its Authorized Users (including users created during the workspace setup) comply with the Agreement and the User Terms. We may review conduct for compliance purposes, but we have no obligation to do so. We are not responsible for the content of any Customer Data or for the manner in which the Customer or its Authorized Users choose to use the Services to store or process any data. The Services are not intended for and must not be used by minors. The Customer must ensure that all Authorized Users are of legal age. The Customer is solely responsible for providing high-speed internet services for itself and for its Authorized Users to access and use the Services.

Our removal rights
If we believe there is a violation of the Agreement that can simply be remedied by the Customer's removal of certain Customer Data or by the Customer's disabling of a Non-Wikimee Product, we will, in most cases, request that the Customer take direct action instead of intervening. However, we may intervene directly and take what we determine to be "appropriate action" if the Customer does not take the proper measures or if we believe there is a credible risk of harm to us, to the Services, to Authorized Users, or to third parties.

PAYMENT OBLIGATIONS
Payment conditions
For Customers who purchase our Services, the fees are specified at the check-out of the Services interface and in the Order Form(s), and must be paid together with the payment of the principal. Payment obligations are non-cancelable and, except as expressly stated in the Agreement, fees paid are non-refundable. For further clarity, in the event that the Customer downgrades any subscriptions from a larger paid plan to a smaller one, or even to a free plan, it will remain responsible for any unpaid fees under the paid plan, and the Services under the paid plan will be considered fully performed and delivered upon the expiration of the initial subscription term of the paid plan. Check our Help Center pages for more information about payment options. If we agree to invoice the Customer by email, full payment must be received within 30 (thirty) days from the invoice date. The fees are stated as excluding any taxes or similar governmental assessments of any nature, including, for example, value-added, sales, use, or withholding taxes, assessable by any jurisdiction (collectively, "Taxes"). The Customer will be responsible for the payment of all Taxes associated with its purchases, except for Taxes based on our net profit. If any payment for the Services is subject to withholding at the source by any government, the Customer will reimburse us for such withholding.

Fair Billing Policy
We believe that Customers should only pay for subscriptions that are actually used, which is why we offer a Fair Billing Policy. Certain exceptions and conditions may apply, as noted at the "check-out" of the Services interface or in an Order Form.

Credits
Any credits that may revert to the Customer's account (for example, from a promotion or application of the Fair Billing Policy) will expire after the termination or rescission of the applicable Agreement, will have no currency or exchange value, and will not be transferable or refundable. Credits accumulated for a workspace on a free subscription plan will expire if the workspace plan is not upgraded to a paid plan within ninety 90 (ninety) days after the accumulation, unless otherwise specified. For more information about credits, consult the Help Center.

Downgrade for non-payment
If any fees owed to us by the Customer (excluding amounts reasonably and in good faith disputed) are 30 (thirty) days or more overdue, we may, without limiting our other rights and remedies, downgrade any paid Services to free plans until those amounts are paid in full, and provided that we have notified the Customer 10 (ten) or more days in advance. By this, the Customer acknowledges and agrees that a downgrade will result in a decrease of certain features and functionalities and in a potential loss of access to Customer Data, as illustrated by the comparison of the plans on the Pricing page.

OUR RESPONSIBILITIES
Provision of the Services
The Customer is not the only one with responsibilities, we also have some: (a) we will make the Services available to the Customer and its Authorized Users, as described in the Agreement; and (b) we will not use or process Customer Data for any purpose without the Customer's prior written instructions and provided that the "prior written instructions" are considered to include the use of the Services by Authorized Users and any processing related to such use or otherwise necessary for the performance of the Agreement.

Rest assured that: (a) the Services will materially function in accordance with our current Help Center pages; and (b) except for the section "Downgrade for non-payment", we will not materially decrease the functionality of a Service during a subscription period. For any breach of a warranty in this section, the Customer's exclusive remedies are those described in the sections titled "Termination for cause" and "Effect of termination".

Keeping the Services available
As described on our Help Center pages, for some of our Services, if we fall short, we also offer specific uptime commitments paired with credits. In these cases, the credits will serve as what lawyers call "liquidated damages" and will be the only remedy to the Customer for downtime and related inconveniences. For all Service plans, we will make commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, excluding planned downtime. We expect planned downtime to be infrequent and we will strive to provide the Customer with prior notice (for example, through the Services), if we believe it may exceed 5 (five) continuous minutes.

Protecting customer data
The protection of Customer Data is a top priority for us, which is why we will maintain administrative, physical, and technical safeguards at a level not materially less protective than that described on our Security Practices page. These safeguards will include measures to prevent unauthorized access, use, modification, deletion, and disclosure of Customer Data by our personnel. Before sharing Customer Data with any of our third-party service providers, we will ensure that the third party maintains, at a minimum, reasonable data practices to preserve confidentiality and security and to prevent unauthorized access. The Customer (not us) is solely responsible for the adequate security, protection, and backup of Customer Data when in the possession or control of the Customer or its representatives or agents. We are not responsible for what the Customer's Authorized Users or Non-Wikimee Products do with Customer Data. That is the Customer's responsibility.

OWNERSHIP AND PROPERTY RIGHTS
What is yours is yours
Having on one side the Wikimee Platform and on the other, the Customer and any Authorized Users by that Customer, the Customer will be the owner of and responsible for all data contained in that Customer's Account and, provided that subject to the terms and conditions of this Agreement, the Customer (for itself and for all its Authorized Users) grants us of the Wikimee Platform a worldwide, non-exclusive authorization, limited in term to the closure of the Account, to access, use, process, copy, distribute, perform, export, and display Customer Data, and any Non-Wikimee Products created or used by or for the Customer.

And what is ours is ours
We own and will continue to own our Services, including all related intellectual property rights. We may make software components available, through application stores or other channels, as part of the Services. We grant the Customer a non-sublicensable, non-transferable, non-exclusive, and limited license for it and its Authorized Users to use the object code version of these components, but only as necessary to use the Services and in accordance with this Agreement and the User Terms. All of our rights not expressly granted by this license are hereby reserved.

TERM AND TERMINATION
Term of the Agreement
As described below, a free subscription continues until it is terminated, while a paid subscription has a term that may expire or be terminated. The Agreement remains in effect until all subscriptions requested under the Agreement have expired or been terminated or the Agreement itself ends. The termination or rescission of the Agreement will terminate all subscriptions and all Order Forms.

Automatic renewal
Unless an Order Form specifies something different: (a) all subscriptions will be automatically renewed (without the need to go through the check-out of the Services interface or to make a renewal Order Form) for additional periods equal to 1 (one) year or to the previous term, whichever is shorter; and (b) the price per unit during any automatic renewal period may be adjusted by the monetary correction adopted in the market. Either party may notify the other of non-renewal at least 30 (thirty) days before the end of a subscription period to prevent them from being automatically renewed.

Termination for cause
We or the Customer may terminate the Agreement upon notice to the other party, if the other party materially breaches the Agreement and such breach is not cured within 30 (thirty) days after the non-breaching party notifies the breach. The Customer is responsible for its Authorized Users, including for any breaches of this Agreement caused by them. We may terminate the Agreement immediately upon notice to the Customer if we believe the Services are being used by the Customer or its Authorized Users in violation of applicable law.

Termination without cause
The Customer may terminate its free subscriptions immediately, without cause. We may also terminate the Customer's free subscriptions without cause, but we will inform it 30 (thirty) days in advance in writing.

Effect of termination
After any termination for cause by the Customer, we will refund it any prepaid fees that cover the remainder of the term of all subscriptions after the effective date of the termination. After any termination for our cause, the Customer will pay any unpaid fees covering the remainder of the term of those subscriptions after the effective date of the termination. In no case will any termination release the Customer from the obligation to pay any fees owed to us for the period prior to the effective date of the termination.

Data portability and deletion
We are custodians of Customer Data. During the term of a workspace's subscriptions, the Customer may export or share certain Customer Data from the Services, provided that (as we have different products with varied features and the Customer has different retention options) the Customer acknowledges and agrees that the ability to export or share Customer Data may be limited or unavailable depending on the type of Services plan in effect and on the data, retention, sharing, or invitation settings enabled. After the termination or expiration of a workspace's subscriptions, we will have no obligation to maintain or provide any Customer Data and, thereafter, unless legally prohibited, we will delete all Customer Data from our systems or otherwise in our possession or under our control. Consult our Security Practices page for more information about how the customer itself can initiate the deletion.

REPRESENTATIONS AND DISCLAIMER OF WARRANTIES
The Customer represents and warrants that it has validly entered into the Agreement and has the legal power to do so. The Customer also represents and warrants that it is responsible for the conduct of its Authorized Users and their compliance with the terms of this Agreement and the User Terms.

EXCEPT AS EXPRESSLY PROVIDED IN THIS DOCUMENT, THE SERVICES AND ALL RELATED COMPONENTS AND INFORMATION ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT ANY WARRANTIES, AND WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE CUSTOMER ACKNOWLEDGES THAT WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

LIMITATION OF LIABILITY
EXCEPT WITH RESPECT TO A PARTY'S INDEMNIFICATION OBLIGATIONS, AS CITED BELOW, IN NO CASE WILL THE CUSTOMER'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE AGREEMENT OR THE USER TERMS (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER UNDER THE TERMS OF THIS DOCUMENT IN THE TWELVE 12 (TWELVE) MONTHS PRIOR TO THE LAST EVENT THAT GAVE RISE TO THE LIABILITY. THE FOREGOING WILL NOT LIMIT THE CUSTOMER'S PAYMENT OBLIGATIONS UNDER THE SECTION "PAYMENT OBLIGATIONS" ABOVE.

IN NO CASE WILL THE CUSTOMER HAVE ANY LIABILITY TO THE OTHER PARTY OR TO ANY THIRD PARTY FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, WHETHER IN CONTRACT, TORT, OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE DISCLAIMER OF LIABILITY WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

The Services support logins using two-factor authentication ("2FA"), which is known to reduce the risk of unauthorized use of or access to the Services. Therefore, we will not be responsible for any damages, losses, or liabilities to the Customer, Authorized Users, or any other person if any event leading to such damages, losses, or liabilities would have been prevented by the use of 2FA. Furthermore, the Customer is responsible for all login credentials, including usernames and passwords, for administrator accounts, as well as for the accounts of its Authorized Users. We will not be responsible for any damages, losses, or liability to the Customer, Authorized Users, or any other person, if such information is not kept confidential by the Customer or its Authorized Users, or if such information is correctly provided by an unauthorized third party logging in and accessing the Services.

The limitations of the "Limitation of Liability" section apply with respect to all legal theories, whether in contract, tort, or otherwise, and to the extent permitted by law. The provisions of the "Limitation of Liability" section allocate the risks under this Agreement between the parties, and the parties relied on these limitations to determine whether to enter into this Agreement and the price of the Services.

OUR INDEMNIFICATION OF THE CUSTOMER
We will defend the Customer from and against any and all claims, actions, proceedings, and demands by third parties alleging that the use of the Services, as permitted by this Agreement, infringes or misappropriates the intellectual property rights of third parties (a "Claim Against Customer"), unless the origin of such claim involves (a) Customer Data or Non-Wikimee Products; and (b) any modification, combination, or development of the Services not performed by us, including in the use of any application programming interface (API). The Customer must provide us with prompt written notice of any Claim Against Customer and, if the matter relates to the Services, allow us the right to assume the exclusive defense and control, and cooperate with any reasonable requests that assist our defense and resolution of such matter. This section states our sole responsibility with respect to the Customer's exclusive remedy against us and for any Claim Against Customer.

Indemnification of the Customer by us
The Customer will defend the Wikimee Digital Experience Platform from and against any and all claims, actions, actions, proceedings, and demands by third parties arising out of or related to the breach of this Agreement or the User Terms by the Customer or by any of its Authorized Users (a "Claim Against Us"), and will indemnify the Wikimee Platform Indemnified Parties for all reasonable attorneys' fees incurred and damages and other costs finally awarded against a Wikimee Platform Indemnified Party in connection with or as a result of, and for amounts paid by a Wikimee Platform Indemnified Party under a settlement the Customer approves in connection with a "Claim Against Us". We must provide the Customer with prompt written notice of any "Claim Against Us" and allow the Customer the right to assume the exclusive defense and control, and cooperate with any reasonable requests that assist the Customer's defense and settlement of such matter. This section states its sole responsibility with respect to the exclusive remedy of the Wikimee Platform Indemnified Parties against the Customer for any "Claim Against Us".

Limitations of indemnifications
Notwithstanding any provision contained in the two preceding sections: (a) an indemnified party will always be free to choose its own attorney if it pays the cost of such attorney; and (b) no settlement may be entered into by an indemnifying party without the express written consent of the indemnified parties (such consent not to be unreasonably withheld), if: (i) the claiming third party is a governmental agency; ( ii) the settlement indisputably involves the making of admissions by the indemnified parties; (iii) the settlement does not include a full release of liability for the indemnified parties; or (iv) the settlement includes terms other than a full release of liability for the indemnified parties and the payment of money.

CONFIDENTIALITY
Confidential Information
Each party (“Disclosing Party”) may disclose “Confidential Information” to the other party (“Receiving Party”) in accordance with the Agreement, which is anything that should reasonably be understood as confidential, given the nature of the information and the circumstances of disclosure, including all Order Forms, as well as non-public business, product, technology, and marketing information. The Customer's Confidential Information includes Customer Data. If something is labeled as “Confidential”, that is a clear indicator to the Receiving Party that the material is confidential. Notwithstanding the foregoing, Confidential Information does not include information that (a) is or becomes generally available to the public without breach of any obligation owed to the Disclosing Party; (b) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (c) is received from a third party without breach of any obligation owed to the Disclosing Party; or (d) was independently developed by the Receiving Party.

Protection and use of confidential information
The Receiving Party: (a) will take reasonable measures to prevent the unauthorized disclosure or use of Confidential Information and will limit access to employees, affiliates, and contractors who need to know such information in accordance with the Agreement; and (b) will not use or disclose any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement. Nothing indicated above will prevent either party from sharing Confidential Information with financial and legal advisors, provided that the advisors are bound by confidentiality obligations at least as restrictive as those of the Agreement.

Compelled disclosure or access
The Receiving Party may access or disclose Confidential Information of the Disclosing Party, if required by law, provided that the Receiving Party gives prior notice of the compelled access or disclosure (to the extent legally permitted) and provides reasonable assistance at the expense of the Disclosing Party, if the Disclosing Party wishes to contest the access or the disclosure. Without limiting the foregoing, review the Data Request Policy for details about how requests may be made for the disclosure of Customer Data and how we will handle such requests. If the Receiving Party is required by law to access or disclose the Confidential Information of the Disclosing Party, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing access to such information, as well as the reasonable cost for any support provided in compliance with the Disclosing Party seeking a protective order or confidential treatment for the Confidential Information to be produced.

GENERAL PROVISIONS
Publicity
The Customer grants us the right to use its company's name and logo as a reference for marketing or promotional purposes on our website and in other public or private communications with our existing or potential customers, subject to the Customer's standard trademark usage guidelines, as provided to us from time to time. We do not want to feature customers who do not agree to this, so the Customer may send us an email at feedback@wikimee.com informing that it does not wish to be used as a reference.

Force majeure
Neither we nor the Customer will be responsible for any failure or delay in the performance of our obligations on account of events beyond control, which may include denial-of-service attacks, a failure of a third-party hosting provider or of a public utility provider, strikes, shortages, riots, fires, calamities, war, terrorism, and governmental actions.

Relationship of the Parties; no third-party beneficiary
The parties are independent contractors. The Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties. There are no third-party beneficiaries of the Agreement.

Wikimee email and messages
Unless otherwise provided in this document, all notices under the Agreement will be by email, although we may choose to provide a notice to the Customer through the Services (for example, a notification). Notices to the Wikimee Platform will be sent to feedback@wikimee.com, except for legal notices, such as termination notices or an indemnifiable claim, which must be sent to legal@wikimee.com. Notices will be considered duly provided (a) on the day following the sending, in the case of notices by email; and (b) on the same day, in the case of notices through the Services.

Modifications
As our business evolves, we may change these Customer Terms and the other components of the Agreement (except any Order Forms). If we make any change to the Agreement, we will send a notice to the Customer before the change takes effect, to the email address associated with its account or by messages through the Services. The Customer may review the most current version of the Customer Terms at any time by visiting this page and the most current versions of the other pages that are referenced in the Agreement. The materially revised Agreement will take effect on the date established in our notice, and all other changes will take effect after the publication of the change. If the Customer (or any Authorized User) accesses or uses the Services after the effective date, such use will constitute acceptance of any revised terms and conditions.

Waiver
No failure or delay by either party in exercising any right under the Agreement will constitute a waiver of that right. No waiver under the Agreement will take effect unless it is made in writing and signed by an authorized representative of the party that made the waiver.

Severability
The Agreement will be applied to the fullest extent permitted by law. If any provision of the Agreement is considered contrary to law by a court of competent jurisdiction, the provision will be modified by the court and interpreted in the best manner to achieve the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions will remain in effect.

Assignment
Neither party may assign or delegate any of its rights or obligations cited below, whether by operation of law or otherwise, without the prior written consent of the other party (such consent not to be unreasonably withheld). Notwithstanding, either party may assign the Agreement in its entirety, including all Order Forms, without the consent of the other party, to a corporate affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all of its assets. The Customer will keep its billing and contact information up to date at all times, notifying the Wikimee Platform of any changes. Any purported assignment that violates this section is null. A party's sole remedy for any purported assignment by the other party in violation of this section will be, at the election of the non-assigning party, the termination of the Agreement upon written notice to the assigning party. In the event of such termination by the Customer, we will refund any prepaid fees that cover the remainder of the term of all subscriptions after the effective date of the termination. Subject to the foregoing, the Agreement will bind and inure to the benefit of the parties, their respective successors, and permitted assigns.

The Agreement, and any disputes arising out of or related to it, will be governed exclusively by applicable law, without regard to conflicts of legal rules or the United Nations Convention on the International Sale of Goods. Only the courts located where Wikimee has legally constituted offices will have exclusive jurisdiction to adjudicate any dispute arising out of or related to the Agreement or to its formation, interpretation, or execution. Each party consents and submits to the exclusive jurisdiction of such courts. In any action or proceeding to enforce the rights under the Agreement, the prevailing party will have the right to recover its costs and attorneys' fees.

Entire agreement
The Agreement, including these Customer Terms and all pages and Order Forms referenced, if applicable, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals, or representations, written or oral, about its subject matter. Without limiting the foregoing, the Agreement supersedes the terms of any contract accepted electronically by the Customer or by any Authorized Users. However, to the extent of any conflict or inconsistency between the provisions of these Customer Terms and any other documents or pages referenced in these Customer Terms, the following order of precedence will apply: (1) the terms of any Order Form (if any); (2) the parts of the Customer-Specific Supplement that apply to the Customer (if any); (3) the Customer Terms; and (4) Notwithstanding any language to the contrary, no term or condition stated in a Customer's purchase order, vendor onboarding process or web portal, or any other Customer order documentation (excluding Order Forms) will be incorporated into or become part of the Agreement, and all such terms or conditions will be null and void.

CONTACTING THE WIKIMEE PLATFORM
Also feel free to contact us if you have any questions about the Wikimee Platform's Acceptable Use Policy. You can contact us by email at feedback@wikimee.com or through our Help Center and open a specific request for this.

For other types of legal requests, contact legal@wikimee.com. The email must contain the following information:
a) the identity of the requesting party;
b) the nature of the request, including the basis for any suspected legal violation;
c) the name of the holding Customer and the name of the holding Authorized User; and
d) the URL of the Platform workspace and a link to any relevant Customer Data.

Unless a different process is required by applicable law, if a violation can be resolved by the Customer using the administrative tools made available as part of the Wikimee Platform, we will forward the request for resolution.

Effective: May 15, 2026

We are grateful you are here.
These User Terms of Service govern your access to and use of our online productivity tools and platform (the "Services"). Please read them carefully. Even if you are logging into an existing workspace, these User Terms apply to you as a user of the Services.

WHAT YOU SHOULD KNOW FIRST
These User Terms are legally binding
These User Terms are a legally binding agreement between you and us at Wikimee. As part of these User Terms of Service, you agree to comply with the most current version of our Acceptable Use Policy, which is incorporated by reference into these User Terms of Service. If you access or use the Services, or continue accessing or using the Services after being notified of a change to the User Terms of Service or the Acceptable Use Policy, you confirm that you have read, understood, and agree to be bound by the User Terms of Service and the Acceptable Use Policy. "We," "our," "Wikimee," "Wikimee Platform," and "Wikimee Digital Experience Platform" refer to the Wikimee entity.

CUSTOMER CHOICES AND INSTRUCTIONS
You are an authorized user in a workspace controlled by a "Customer"
An organization or other third party, whom we refer to in these User Terms of Service as Customer, has invited you to a workspace (that is, an exclusive domain where a group of users can access the Services, as described on our Help Center pages). If you are joining one of your employer's workspaces, for example, the Customer is your employer. If you are joining a workspace created by your friend using her personal email address to work on a new idea still in its early stages, she is our Customer and is authorizing you to join her workspace.

What this means for you and for us
The Customer separately agreed to our Account Terms of Service or entered into a written agreement with us or with our affiliate(s), (in either case, the "Agreement"), which allowed the Customer to create and configure a workspace so that you and other people could participate (each invitee who was granted access to the Services, including you). The Agreement contains our commitment to provide the Services to the Customer, who may then invite Authorized Users to join its workspace(s). When an Authorized User (including you) submits content or information to the Services, such as messages or files ("Customer Data"), you acknowledge and agree that the Customer Data is owned by the Customer and the Agreement gives the Customer many options to control that data. For example, the Customer may provision or deprovision access to the Services, enable or disable third party integrations, manage permissions, retention and export settings, transfer or assign workspaces, share channels, or consolidate its workspace or channels with other workspaces or channels, and these options and instructions may result in the access, use, disclosure, modification, or deletion of some or all of the Customer Data. Check our Help Center pages for more details about our different Service plans and the options available to the Customer.

The relationship between you, the Customer, and us
BETWEEN US AND THE CUSTOMER, YOU AGREE THAT IT IS THE CUSTOMER'S SOLE RESPONSIBILITY TO (a) INFORM YOU AND ANY AUTHORIZED USERS OF ANY RELEVANT CUSTOMER POLICIES AND PRACTICES AND ANY SETTINGS THAT MAY IMPACT THE PROCESSING OF CUSTOMER DATA; (b) OBTAIN ANY RIGHTS, PERMISSIONS, OR CONSENTS FROM YOU AND ANY AUTHORIZED USERS NECESSARY FOR THE LAWFUL USE OF CUSTOMER DATA AND THE OPERATION OF THE SERVICES; (c) ENSURE THAT THE TRANSFER AND PROCESSING OF CUSTOMER DATA UNDER THE AGREEMENT IS LAWFUL; AND (d) RESPOND TO AND RESOLVE ANY DISPUTE WITH YOU AND ANY AUTHORIZED USER RELATED TO OR BASED ON CUSTOMER DATA, THE SERVICES, OR THE CUSTOMER'S FAILURE TO COMPLY WITH THESE OBLIGATIONS. WIKIMEE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, TO YOU REGARDING THE SERVICES, WHICH ARE PROVIDED TO YOU "AS IS" AND "AS AVAILABLE."

SOME BASIC RULES
You must be above the legal age
To the extent prohibited by applicable law, the Services are not intended for, and must not be used by, minors. You represent that you are above the legal age and are the intended recipient of the Customer's invitation to the Services. You may not access or use the Services for any purpose if any of the provisions of the previous sentence are not true. Without limiting the foregoing, you must be of working age.

While you are here, you must follow the rules
To help ensure a safe and productive work environment, all Authorized Users must comply with our Acceptable Use Policy and any applicable policies established by the Customer. If you see inappropriate behavior or content, we ask that you first report it to your Primary Owner or to the person responsible for the Account where such content is found or where such behavior occurred.

You are here at the pleasure of the Customer (and of us)
These User Terms of Service remain in effect until the Customer's subscription for you expires or terminates, or your access to the Services has been terminated by the Customer or by us. Contact the Customer if you, at any time or for any reason, wish to terminate your account, including due to disagreement with any updates to these User Terms of Service or the Acceptable Use Policy.

Limitation of liability
If we believe there is a violation of the Agreement, the User Terms of Service, the Acceptable Use Policy, or any of our other policies that can simply be corrected by the removal of certain Customer Data by the Customer or by taking other measures, we will, in most cases, ask the Customer to take action instead of intervening. We may intervene directly and take what we determine to be "appropriate action" (including deactivating your account) if the Customer does not take appropriate measures or if we believe there is a credible risk of harm to us, the Services, the Authorized Users, or third parties. IN NO EVENT WILL YOU OR WE HAVE ANY LIABILITY TO THE OTHER FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, WHETHER IN CONTRACT, TORT, OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNLESS YOU ARE ALSO A CUSTOMER (AND WITHOUT LIMITING OUR RIGHTS AND REMEDIES UNDER THE AGREEMENT), YOU WILL HAVE NO FINANCIAL LIABILITY TO US FOR A BREACH OF THESE USER TERMS. OUR MAXIMUM TOTAL LIABILITY TO YOU FOR ANY BREACH OF THE USER TERMS IS US$ 100.00 (ONE HUNDRED US DOLLARS), CONVERTED INTO LOCAL CURRENCY AT THE GOVERNMENT EXCHANGE RATE, IN THE AGGREGATE. THE DISCLAIMERS DESCRIBED ABOVE WILL NOT APPLY TO MEASURES PROHIBITED BY APPLICABLE LAW AND DO NOT LIMIT THE RIGHT OF EITHER PARTY TO SEEK AND OBTAIN EQUITABLE RELIEF.

Application of the Consumer Defense Code
The Wikimee Digital Experience Platform is a tool intended for use by companies and organizations and not for consumer purposes. To the maximum extent permitted by law, you acknowledge and agree that the Consumer Defense Code does not apply. If, however, any consumer laws (for example, in Australia, the Competition and Consumer Act 2010 (Cth) apply and cannot be lawfully excluded, nothing in these User Terms will restrict, exclude, or modify any warranties, rights, or legal remedies you have, and our liability is limited (at our discretion) to the replacement, repair, or resupply of the Services or to a proportional refund to the Customer of prepaid fees for its subscription covering the remainder of the term.

GENERAL PROVISIONS
Email and Wikimee messages
Unless otherwise stated in this document, all notices under the User Terms will be by
email, although we may choose to provide notice to Authorized Users through the Services (for example, a notification). Notices to the Wikimee Platform must be sent to feedback@wikimee.com, except for legal notices, which must be sent to legal@wikimee.com. A notice will be deemed to have been duly given: (a) on the day following its sending, in the case of a notice sent by email; and (b) on the same day, in the case of a notice sent through the Services. Notices under the Agreement will be delivered exclusively to the Customer in accordance with the terms of that agreement.

Privacy Policy
Review our Privacy Policy for more information about how we collect and use data related to the use and performance of our products.

Modifications
As our business evolves, we may change these User Terms of Service or the Acceptable Use Policy. If we make any material change to the User Terms of Service or the Acceptable Use Policy, we will provide reasonable notice before the change takes effect, by sending an email to the email address associated with your account or by sending you messages through the Services. You may review the most current version of the User Terms of Service at any time by visiting this page and by visiting the following most current versions of the other pages that are referenced in these User Terms of Service: Acceptable Use Policy and Privacy Policy. Any material revisions to these User Terms of Service will take effect on the date set forth in our notice, and all other changes will take effect on the date we publish the change. If you use the Services after the effective date of any changes, that use will constitute your acceptance of the revised terms and conditions.

Waiver
No failure or delay by either party in exercising any right under the User Terms of Service, including the Acceptable Use Policy, will constitute a waiver of that right. No waiver under the User Terms of Service will take effect unless it is made in writing and signed by an authorized representative of the party making the waiver.

Severability
The User Terms of Service, including the Acceptable Use Policy, will be enforced to the fullest extent permitted by applicable law. If any provision of the User Terms of Service is found by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted in the best way to achieve the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of the User Terms of Service will remain in effect.

Assignment
You may not assign any of your rights or delegate your obligations under these User Terms of Service, including the Acceptable Use Policy, whether by operation of law or otherwise, without our prior written consent (not to be unreasonably withheld). We may assign these User Terms of Service in their entirety, including all terms and conditions incorporated herein by reference, without your consent, to a corporate affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all of our assets.

Governing law; venue; fees
The User Terms of Service, including the Acceptable Use Policy, and any disputes arising out of or related to this document, will be governed exclusively by the same governing law as the Agreement, without regard to conflict of law rules or the United Nations Convention on Contracts for the International Sale of Goods. The courts located in the venue applicable to the Agreement will have exclusive jurisdiction to adjudicate any dispute arising out of or related to the User Terms of Service, including the Acceptable Use Policy, or its formation, interpretation, or performance.

Each party consents to and submits to the exclusive jurisdiction of such courts. In any action or proceeding to enforce rights under the User Terms of Service, the prevailing party will be entitled to recover its reasonable costs and attorneys' fees.

Entire agreement
The User Terms of Service, including any terms incorporated by reference into them, constitute the entire agreement between you and us and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning their subject matter. To the extent of any conflict or inconsistency between the provisions of these User Terms of Service and any pages referenced in them, the User Terms of Service will prevail first; however, if there is a conflict or inconsistency between the Agreement and the User Terms of Service, the terms of the Agreement will prevail, followed by the provisions of these User Terms of Service, and the Customer will be responsible for notifying the Authorized Users of such conflicts or inconsistencies, and until that time, the terms set forth herein will be binding.

CONTACTING THE WIKIMEE PLATFORM
Please also feel free to contact us if you have any questions about the Wikimee Platform's Acceptable Use Policy. You can contact us by email at feedback@wikimee.com or through our Help Center by opening a specific request for this purpose.

For other types of legal requests, contact legal@wikimee.com. The email must include the following information:
a) the identity of the requesting party;
b) the nature of the request, including the basis for any suspected legal violation;
c) the name of the Customer of record and the name of the Authorized User of record; and
d) the URL of the Platform workspace and a link to any relevant Customer Data.

Unless a different process is required by applicable law, if a violation can be resolved by the Customer using the administrative tools made available as part of the Wikimee Platform, we will forward the request for resolution.

Effective: May 15, 2026

We are grateful that you are here.
The Wikimee Digital Experience Platform provides an uptime commitment of 99.8% for customers on paid plans. If we fall short of our 99.8% uptime commitment and your workspace is affected, we will apply a Service Credit to your account for future use.

To review current and historical uptime, visit Wikimee Status.

SLA BREAKDOWN
Downtime
Downtime is the total number of minutes during which the Wikimee Platform was unavailable during a Wikimee Platform fiscal quarter (that is, from February 1 to April 30 and every three months thereafter). Wikimee calculates unavailability using server monitoring software to measure the server-side error rate, ping test results, web server tests, TCP port tests, and site tests.

Downtime excludes the following:
• Slowness or other performance issues with individual features (link expansions, search, file uploads, etc.);
• Issues related to external or third-party apps;
• Any products or features identified as pilot, alpha, beta, or similar;
• External network or equipment problems outside our reasonable control, such as bad routing tables between your internet service provider (ISP) and our server;
• Downtime scheduled for maintenance.

Uptime commitment
Uptime is the percentage of total possible minutes that the Wikimee Platform was available during a fiscal quarter. Our commitment is to maintain at least 99.8% uptime:

[(Total minutes in the quarter - Downtime) / Total minutes in the quarter] > 99.8%

Scheduled downtime
Sometimes we need to perform maintenance to keep the Wikimee Platform running smoothly. If scheduled downtime is required, we will provide at least 48 hours of advance notice. In a given year, scheduled downtime will not exceed 10 hours.

Service Credits
If we fall short of our Uptime commitment, we will apply a credit to each affected account equal to 10 times the amount that the workspace (or, as applicable, the organization) paid during the period in which the Wikimee Platform was inactive (we call this Service Credits).

Service Credits are not refunds, cannot be exchanged for a cash value, are limited to a maximum of 30 days of paid service, require that you have paid any outstanding invoices, and expire upon termination of the agreement with the customer. Service Credits are the sole and exclusive remedy for any failure by the Wikimee Platform to meet its obligations under this SLA.

Note that downtime does not affect everyone at the same time or in the same way. For example, some accounts may receive Service Credits during an outage in their region, while other accounts in other regions that were not affected in the same way will not receive them.

Updates
As our business evolves, we may update our Service Level Agreement (SLA). Customers may review the most current version of the Service Level Agreement at any time by visiting this page.

CONTACTING THE WIKIMEE PLATFORM
Please also feel free to contact us if you have any questions about the Wikimee Platform's Acceptable Use Policy. You can contact us by email at feedback@wikimee.com or through our Help Center by opening a specific request for this purpose.

For other types of legal requests, contact legal@wikimee.com. The email must include the following information:
a) the identity of the requesting party;
b) the nature of the request, including the basis for any suspected legal violation;
c) the name of the Customer account holder and the name of the Authorized User account holder; and
d) the URL of the Platform workspace and a link to any relevant Customer Data.

Unless a different process is required by applicable law, if a violation can be resolved by the Customer using the administrative tools made available as part of the Wikimee Platform, we will forward the request for resolution.

Effective: May 15, 2026

This Privacy Policy describes how the Wikimee Digital Experience Platform collects, uses, and discloses information associated with an identified or identifiable individual (referred to in this Privacy Policy as "Personal Data") and what choices you have regarding this activity. If you have any questions, please do not hesitate to contact us by following the guidance at the end of this text.

When we refer to "Wikimee," we mean the Wikimee Digital Experience Platform entity that acts as the controller or processor of your information, as explained in detail in the "Identifying the data controller and processor" section further below.

This Privacy Policy applies to the online productivity tools and platforms within the Wikimee work environment, including the mobile and desktop applications associated with the Wikimee Platform (collectively, the "Services"), wikimee.com, wikimee.io, and other Wikimee Websites (collectively, the "Websites"), and other interactions (for example, customer service inquiries, user conferences, etc.). If you do not agree with this Privacy Policy, do not access or use the Services, Websites, or anything else related to Wikimee's business. For the avoidance of doubt, this is the only Privacy Policy that applies to the Wikimee Platform.

This Privacy Policy does not apply to any other third-party applications or software that integrate with the Services through the Wikimee Platform ("Non-Wikimee Services"), or to any other third-party products, services, or companies that will provide their services under their own terms and privacy policy. In addition, separate agreements govern the delivery, access, and use of the Services ("Account Terms of Service" and "User Terms of Service"), including the processing of data, such as messages, files, or other content submitted through Service accounts (collectively, "Customer Data"). The organization (for example, your employer or another entity or person) that entered into these agreements ("the Customer") controls its instance of the Services (its "Workspace") and any associated Customer Data. If you have any questions about the specific settings of a workspace and its privacy practices, contact the Customer whose workspace you use. If you have an account, you may locate the owner(s) and administrator(s) of the workspace. If you received an invitation to join a workspace but have not yet created an account, you should request assistance from the Customer that sent the invitation.

INFORMATION WE COLLECT AND RECEIVE
Wikimee will collect and receive information through the operation of the Services, Websites, and other interactions with the Wikimee Platform. This information will include Customer Data and other information and data ("Other Information") in various ways:

Customer Data
Customers or individuals who have been granted access to a Customer's Workspace ("Authorized Users") routinely submit Customer Data (such as messages, files, or other content submitted through Service accounts) to the Wikimee Platform when using the Services.

Other information.
The Wikimee Platform also collects, generates, and/or receives the following information:

I. Account information.
To create or update an Account, you or our Customer (for example, your employer) provide Wikimee with an email address, telephone number, password, domain, and/or other account configuration details. In addition, Customers that purchase a paid version of the Services provide Wikimee (or its payment processors) with billing details, such as credit card information, banking information, and/or a billing address.

II. Usage information.
a) Service metadata. When an Authorized User interacts with the Services, metadata is generated that provides additional context about the way that Authorized User uses the Services. For example, Wikimee records the workspaces, channels, people, features, content, and links you interact with or view, the types of files shared, and which third-party services are used (if any).
b) Log data. As with most technology websites and services provided over the internet, our servers automatically collect information when you access or use our sites or Services and record it in log files. This log data may include your Internet Protocol (IP) address, the address of the web page you visited before using the site or the Services, the type and settings of the browser, the date and time the Services were used, information about the browser configuration and plug-ins, and your language preferences.
c) Device information. Wikimee collects information about devices that access the Services, including the type of device, which operating system is used, device settings, application IDs, unique device identifiers, etc. The "Other Information" feature generally depends on the type of device used and its settings.
d) Location information. We receive your information, from our Customers and from third parties, that helps us approximate your location. We may, for example, use a business address submitted by your employer (which is our Customer) or an IP address received from your browser or device to determine the approximate location to assist with localization or for security purposes.

III. Cookie information.
Wikimee uses a variety of cookies and similar technologies on our Websites and Services to help us collect Other Information. For more details about how we use these technologies, your opt-out controls, and other options, visit our Cookie Policy.

IV. Information about Third-Party Services.
A Customer may choose to allow or restrict Third-Party Services in its Account, and the Wikimee Platform may receive personal data from such Third-Party Services. Typically, Third-Party Services are software that integrates with our Services, and a Customer may allow its Authorized Users to enable and disable these integrations for its Workspace. Wikimee may also develop and offer applications that connect the Services to a Third-Party Service. Once enabled, the provider of a Third-Party Service may share certain information with Wikimee. For example, if a cloud storage application you are using is enabled to allow files to be imported into a Workspace, we may receive the name and email address of the Authorized Users, together with additional information that the application makes available to the Wikimee Platform to facilitate the integration. Authorized Users should review the privacy settings and notices on these Third-Party Services to understand what data may be disclosed to the Wikimee Platform. When the "Third-Party Services" feature is enabled, Wikimee is authorized to connect and access Other Information made available in accordance with our agreement with the provider and any permission(s) granted by our Customer or by its Authorized User(s). Examples of information that the Wikimee Platform may receive in this way include whether you successfully created a new account or whether you interacted with a third-party application in a manner attributable to Wikimee Platform usage activity. However, we do not receive or store passwords for any of these Third-Party Services when connecting them to the Services.

V. Contact information.
In accordance with the consent process provided by your device or by a third-party API, any contact information that an Authorized User decides to import (such as an address book from a device or API) is collected when using the Services.

VI. Third-party data.
Wikimee may receive data about organizations, industries, lists of companies that are customers, website visitors, marketing campaigns, and other matters related to our business, affiliates and subsidiaries, our partners, or other data that we use to improve our own information or to make it more useful. This data may be combined with other information we collect and may include aggregate-level data, such as which IP addresses correspond to postal codes or countries. Or it may be more specific, for example, data about the performance of an online marketing or email marketing campaign.

VII. Audio and video metadata.
Wikimee may receive, capture, and store metadata derived from the use of its features, and additional related data, such as data about the date and time of your messages or interactions and of other Authorized Users with whom you interacted.

VIII. Additional information provided to the Wikimee Platform.
We also receive Other Information when it is submitted to our Websites or in other ways, such as responses or opinions you provide when participating in a focus group, contest, activity, or event; feedback you provide about our products or services; information you provide when applying for a job at Wikimee, when enrolling in a certification program or another educational program hosted by Wikimee or by a vendor, when requesting support, interacting with our social media accounts, or when otherwise communicating with Wikimee.

Generally, no one has a legal or contractual obligation to provide any Customer Data or Other Information (collectively, "Information"). However, certain Information is collected automatically, and if some information, such as Workspace configuration details, is not provided, we may not be able to provide the Services.

HOW WE USE INFORMATION
Customer Data will be used by Wikimee in accordance with the Customer's own instructions, including providing the Services, any applicable terms in the Customer Agreement, the use of Service functionalities, and as required by applicable law. Wikimee is a processor of Customer Data and the Customer is the controller. The Customer may, for example, use the Services to grant and remove access to an Account or Workspace, assign roles and define settings, access, modify, export, share, and remove Customer Data, and also apply its policies to the Services.

The Wikimee Platform uses "Other Information" to operate its services, Websites, and business.

More specifically, Wikimee uses "other Information" for the following purposes:
I. To provide, update, maintain, and protect our Services, Websites, and business.
This includes using Other Information to support the delivery of the Services under a Customer Agreement, prevent or resolve service errors, security or technical problems, analyze and monitor usage, trends, and other activities, or at the request of an Authorized User.

II. As required by applicable law, legal process, or regulation.
To communicate with you, responding to your requests, comments, and questions. If you contact us, we may use your Other Information to respond.

III. To develop and provide research, learning, and productivity tools and additional features.
Wikimee tries to make the Services as useful as possible for specific workspaces and Authorized Users. For example, we may improve search functionality by using Other Information to help determine and rank the relevance of content, channels, or experience for an Authorized User; make suggestions of Services or Third-Party Services based on history and predictive models; identify organizational trends and insights, to personalize a Services experience or create new productivity features and products.

IV. To send emails and other communications.
We may send service, technical, and other administrative emails, messages, and other types of communications. We may also contact you to inform you about changes to our Services, our Service offerings, and important notices related to the Services, such as security and fraud notices. These communications are considered part of the Services and you cannot opt out of them. In addition, we sometimes send emails about new product features, promotional communications, or other news about Wikimee. You can control the receipt of marketing messages. If you have additional questions about a message you received from Wikimee, contact us through the contact mechanisms described below.

V. For billing, account management, and other administrative matters.
Wikimee may need to contact you for billing, account management, and similar reasons, and we use account data to administer and track billing and payments.

VI. To investigate and help prevent security problems and abuse.

If the information is aggregated or de-identified so that it is no longer reasonably associated with an identified or identifiable natural person, Wikimee may use it for any business purpose. To the extent that the information is associated with an identified or identifiable natural person, and protected as personal data in accordance with the Personal Data Protection Laws, it is referred to in this Privacy Policy as "Personal Data."

HOW WE SHARE AND DISCLOSE INFORMATION
This section describes how the Wikimee Platform may share and disclose information, as described in the section titled "Information We Collect and Receive" above. Customers determine their own policies and practices for sharing and disclosing information to third parties. Wikimee does not control how a Customer or any third party chooses to share or disclose information.

Customer instructions.
Wikimee may share and disclose information in accordance with a Customer's instructions and with appropriate consent, including any applicable terms in the Customer Agreement and in the Customer's use of the functionality of the Services and in compliance with applicable law and legal process. Some sharing at a Customer's request may incur additional fees.
To allow Wikimee to follow our Customers' instructions, Wikimee provides several administrator controls to allow Customers to manage their Workspaces. For example, we follow our Customers' instructions to enable or disable Authorized Users' use of various features of the Services, publishing permissions, sharing and visibility of direct messages, including files, or whether and how Authorized Users can connect to the Workspaces of other organizations.
We also follow the Customer's and the Authorized User's instructions about how an Authorized User's profile may be displayed in a Customer's Workspace or when shared through other features.
Customers may also provide their Authorized Users with the ability to adjust the audience and visibility of certain Customer Data. To learn more, visit our Help Center to understand which options and settings are available.

Displaying the Services.
When an Authorized User submits Information, it may be displayed or discoverable to other Authorized Users in the same Workspaces or connected Accounts. For example, an Authorized User's email address may be displayed with their Workspace profile, or other profile and organization information may be displayed to Authorized Users. Consult the Help Center for more information about the functionality of the Services.

Collaborating with others.
The Services provide different ways to collaborate with Authorized Users who work in independent Workspaces, such as Wikimee Connect or email interoperability. Information, such as an Authorized User's profile and organizational information, may be shared, subject to the policies and practices of the Workspace(s) you use. For example, depending on your Workspace settings, to allow connections with other Authorized Users, your profile may be shared or searchable or discoverable by Authorized Users or by other users outside the Workspace(s) to which you belong, or shared by email when you invite a user. In many cases, Wikimee includes administrator controls or user controls, depending on the use case, regarding external collaboration. Authorized Users may also decide to expand the visibility of certain content and Customer Data, such as files.

Customer access.
Owners, administrators, Authorized Users, and other representatives and employees of the Customer may access, modify, or restrict access to information. This may include, for example, your employer using features of the Services to access or modify your profile details or to export records of Workspace activity. 

Third-party service providers and partners.
We may engage third-party companies or individuals as service providers or business partners to process information and support our business. These third parties may, for example, provide virtual computing and storage services, help Wikimee verify Administrators and Customers, or we may share business information to develop strategic partnerships with third-party service providers to support our common customers. In this regard, depending on the third-party service provided, Wikimee may share your information. Additional information about the subprocessors we use to support the delivery of our Services is presented in Wikimee Subprocessors.

Third-party services.
A Customer may enable or allow Authorized Users to enable Third-Party Services. We require each third-party service provider to disclose all permissions for information accessible through the Services, but we do not guarantee that it will do so. When Third-Party Services are enabled by a Customer or by an Authorized User, Wikimee may share information with the Third-Party Services. Third-Party Services are not owned or controlled by Wikimee, and third parties that have been granted access to the information may have their own policies and practices for its collection, use, and sharing. Check the permissions, privacy settings, and notices for these Third-Party Services or contact the provider for any questions.

Forums.
The information you choose to provide in a community forum, including personal data, will be publicly available.

Event/webinar organizers and sponsors.
If you participate in an event or webinar organized by Wikimee, we may share your profile and organizational information with the event or webinar sponsors when you register, scan your badge, or participate in a breakout room. If required by applicable law, you may consent to this sharing through the registration form or by allowing your attendee badge to be scanned at a sponsor booth. In these circumstances, your information will be subject to the sponsors' privacy statements. For more information, see the terms provided when you register.

Professional advisors.
We may share your Information with professional advisors acting as service providers, processors, controllers, or joint controllers, including lawyers, bankers, auditors, and insurers who provide advisory, banking, legal, insurance, and accounting services, and to the extent that we are legally required to share or have a legitimate interest in sharing your Information containing personal data.

Corporate affiliates.
Wikimee may share information with our corporate affiliates, parents, and/or subsidiaries.

During a change in Wikimee's business.
If Wikimee engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Wikimee's assets or shares, financing, public offering of securities, acquisition of all or part of our business, a similar transaction or proceeding, or steps in contemplation of such activities, some or all of the Information described in the "Information We Collect and Receive" section may be shared or transferred, subject to standard confidentiality agreements.

Aggregated or de-identified data.
We may disclose or use aggregated or de-identified information for any purpose, such as, for example, sharing with prospective customers or partners for business or research.

Law enforcement and regulators.
If we receive a request for information, we may disclose Other Information if we believe that the disclosure is in accordance with or required by any applicable law, regulation, or legal process.

To enforce our rights, prevent fraud, and for security.
To protect and defend the rights, property, or safety of Wikimee, its users, or third parties, including the enforcement of its agreements or policies, or in compliance with investigations and in the prevention of illegal activities, fraud, or security issues, including to prevent imminent death or bodily harm.

With consent.
Wikimee may share information with third parties when we have consent to do so or as permitted in this Privacy Policy. For Workspaces registered to corporate entities, Wikimee may share information with the consent of the Contracting Company Representative, the Account Administrator, or its designee. For workplaces created without a formal affiliation, Wikimee may require the user's consent.

DATA RETENTION
Wikimee will retain Customer Data in accordance with the Customer's instructions (including the enforcement of any applicable terms in the Customer Agreement and through the Customer's use of Service functionality) and as required by applicable law. The Customer may customize its retention settings and, depending on the Services plan, apply these customized settings at the Account, Workspace, Initiative, or other level. The Customer may also apply different settings to messages, files, or other types of Customer Data. The deletion of Customer Data and other use of the Services by the Customer may result in the deletion and/or de-identification of certain associated Other Information. For more details, consult the Help Center or contact the Customer.

Wikimee may retain Other Information belonging to you for as long as necessary for the purposes described in this Privacy Policy (such as providing the Services, including any optional features you use, and providing customer support). This may include keeping your Other Information after deactivating your account for the period of time necessary for Wikimee to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce our agreements.

SECURITY
Wikimee takes data security very seriously. We work hard to protect the information you provide against loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process, and store, and advances in technology. Wikimee operates with internationally recognized security certifications. To learn more about the current practices and policies regarding the security and confidentiality of the Services, visit our Security Practices. Given the nature of communications and information processing technology, Wikimee cannot guarantee that, during transmission over the internet or while stored on our systems or otherwise in our care, information will be absolutely secure from intrusion by others. When you click a link to a third-party site, you leave our site and we do not control or endorse what is on third-party sites.

AGE RESTRICTION
Wikimee does not permit the use of our Services and Websites by minors below the age set by applicable law. If you become aware that any minor has unlawfully provided us with personal data, contact us and we will take steps to delete that information.

CHANGES TO THIS PRIVACY POLICY
Wikimee may change this Privacy Policy from time to time. Laws, regulations, and industry standards evolve, which may make these changes necessary, or we may make changes to our Services or business. We will post the changes on this page and encourage you to review our Privacy Policy to stay informed. If we make any change that alters your privacy rights, Wikimee will provide additional notice, by email or through the Services. If you do not agree with the changes to this Privacy Policy, you must deactivate your Services account. Contact the Customer if you wish to request the removal of Personal Data under its control.

IDENTIFYING THE DATA CONTROLLER AND PROCESSOR
In common, the data protection laws in certain jurisdictions distinguish between the "controller" and the "processor" of information. In general, the Customer is the controller of Customer Data and Wikimee is the processor of Customer Data and the controller of Other Information. Different Wikimee entities provide the Services in different parts of the world.

YOUR RIGHTS
Individuals in the European Economic Area, the United Kingdom, North America, Brazil, and around the world have certain legal rights regarding their personal data. Subject to any exemptions provided by law, you have the right to request access to your personal information, as well as to seek to update, delete, or correct that information. You can do this using the settings and tools provided in your Services account. If you cannot use the settings and tools, contact the Customer that controls your workspace for additional access and assistance. 

To the extent that Wikimee's processing of your Personal Data is subject to the General Data Protection Regulation (GDPR), or to other applicable laws that require a legal basis for the processing of Personal Data, such as the United Kingdom Data Protection Act and the General Personal Data Protection Law (LGPD), Wikimee relies primarily on its legitimate interests, described above, to process your Personal Data. When we rely on legitimate interests to process your Personal Data, you may object to this processing by contacting us as described in the "Contacting the Wikimee Platform" section further below. In response to your objection, we will stop processing your information for the relevant purposes, unless we have compelling grounds or the processing is necessary in the context of legal claims. Wikimee may also process Other Information that constitutes your Personal Data for direct marketing purposes, and you have the right to object at any time.

DATA PROTECTION AUTHORITY
Subject to applicable law, you also have the right to: (i) restrict Wikimee's use of Other Information that constitutes your Personal Data; and (ii) file a complaint with your local data protection authority. If, however, you believe that we have been unable to assist with your complaint or concern and you are located in the European Economic Area or the United Kingdom, you have the right to file a complaint with the competent supervisory authority. If you work or reside in a country that is a member of the European Union (EU) or that is in the European Economic Area (EEA), you can find the contact details of your appropriate data protection authority on the following website. If you are a resident of the United Kingdom, you can contact the local supervisory authority, the Information Commissioner's Office.

CONTACTING THE WIKIMEE PLATFORM
Please also feel free to contact us if you have any questions about the Wikimee Platform's Acceptable Use Policy. You can contact us by email at feedback@wikimee.com or through our Help Center and open a specific request for this.

For other types of legal requests, contact legal@wikimee.com. The email must include the following information:
a) the identity of the requesting party;
b) the nature of the request, including the basis for any suspected legal violation;
c) the name of the account-holder Customer and the name of the account-holder Authorized User; and
d) the URL of the Platform workspace and a link to any relevant Customer Data.

Unless a different process is required by applicable law, if a violation can be resolved by the Customer using the administrative tools made available as part of the Wikimee Platform, we will forward the request for resolution.

Effective: May 15, 2026

The Wikimee Digital Experience Platform has certified that it establishes the parameters described in the General Data Protection Law (LGPD) and the General Data Protection Regulation (GDPR), with respect to the personal data it receives and processes on behalf of its customers through its tools and online workplace productivity platform (the "Services"). That said, the Wikimee Platform certifies that it adheres to the Data Protection Principles regarding the security, data integrity, access, and enforcement of personal data submitted by our customers through the Wikimee Platform Services.

DATA PROCESSED
We provide the Services so that our Customers can communicate and operate their businesses. In providing these Services, we process messages, files, and other content that our customers submit to the Services, or we make Customer Data available to other processors connected to the Services ("Third Party Integrations"). As set forth in our Privacy Policy, the Wikimee Platform also collects other information ("Other Information") that may include personal data, such as account creation data, usage information, and cookie information.

Purposes of data processing
We process Customer Data in accordance with the Customer's instructions, including any terms applicable to the Agreement, with the Customer's use of the Services functionality, and as required by applicable law. Wikimee is a processor of Customer Data and the Customer is the controller. To fulfill these purposes, we may, for example, access Customer Data to provide the Services, to prevent or resolve technical or service problems, to respond to Customer support questions, to follow the instructions of our Customer that submitted the data, or in response to contractual requirements with our customers. As set forth in our Privacy Policy, Wikimee uses Other Information to further our legitimate interests in operating our Services, Websites, and business.

Third parties with whom we may share data
We use a limited number of third-party providers to help us provide the Services to our Customers and support our business. Upon receiving the data, these third-party providers perform technical operations, such as database monitoring, data storage, and hosting services, and help us provide customer support, in addition to performing other business functions. These third parties may access, process, or store personal data while providing these services, but only based on our instructions.

If we receive personal data subject to our Data Protection certification and subsequently transfer it to a third-party service provider acting as an agent on our behalf, we will be liable under Data Protection if: (i) the agent processes the personal data in a manner inconsistent with it; and (ii) we are responsible for the event giving rise to the damage.

Questions or complaints:
If you do not believe that we maintain your personal data within the scope of this certification, you may forward any questions or complaints about our compliance with the LGPD or GDPR to the email address privacy@wikimee.com, and in this way we will work with you to address your questions or resolve your problem.

Dispute resolution
If you are a citizen of a country that has specific legislation on the protection of personal data, or a resident of a European country participating in the GDPR, and you have not received a timely response to your concern, or we have not addressed your concern to your satisfaction, we reiterate that you should make sure your complaint has reached us and that, in addition to the email sent to privacy@wikimee.com, you access our Help Center and open a specific request for this purpose.

We also commit to cooperating with the competent data protection authorities (DPAs) of the EU, Switzerland, and the United Kingdom with respect to the Human Resources data of the end users of our Customers transferred from a European country participating in the GDPR in the context of the employment relationship.

Arbitration
You may also invoke binding arbitration for unresolved complaints, but before initiating such arbitration, a resident of a European country participating in the GDPR must first contact us and give us the opportunity to resolve the problem and, in the absence of a resolution, approach the Brazilian Department of Commerce (directly or through a European Data Protection Authority) and allow the necessary time for them to attempt to resolve the problem. If such resident invokes binding arbitration, each party will be responsible for its own attorneys' fees. Please be aware that, in accordance with the GDPR, the arbitrator(s) may only impose individual, non-monetary, and equitable measures necessary to remedy any violation of the Data Protection Principles with respect to the resident.

Right of access
Some international users (including those whose personal data falls within the scope of this certification) have certain legal rights to access specific personal data that we maintain about them and to obtain its correction, amendment, or deletion. These users may exercise some of these rights through the options described in our Privacy Policy and in our Privacy Frequently Asked Questions. But please be aware that, since our team has limited capacity to identify and access the personal data of an individual user that a customer submitted to the Services, if you wish to request access, or to limit the use or disclosure, we may first forward your request to the Customer that submitted your personal data, and we will support the Customer as necessary in responding to your request.

Disclosure requirement
We may disclose personal data when we believe in good faith that such action is necessary to comply with legal requirements or to respond to legal requests from public authorities, including to meet national security or law enforcement requirements, and/or to enforce our contractual obligations.

CONTACTING THE WIKIMEE PLATFORM
Please also feel free to contact us if you have any questions about the Wikimee Platform's Acceptable Use Policy. You can contact us at feedback@wikimee.com or, through our Help Center, open a specific request for this purpose.

For other types of legal requests, contact legal@wikimee.com. All such correspondence must include the following information:
a) the identity of the requesting party,
b) the nature of the request, including the basis for any suspected legal violation,
c) the name of the relevant Customer and the name of the relevant Authorized User, and
d) the URL of the Platform workspace and a link to any relevant Customer Data.

Unless a different process is required by applicable law, if a violation can be resolved by the Customer using the administrative tools made available as part of the Wikimee Platform, we will forward the request to the Customer for resolution.

Last updated: May 15, 2026

At Wikimee, we strive to be transparent about how we collect and use data. This policy provides information about how and when we use cookies for these purposes. Capitalized terms used in this policy that are not defined have the meaning set forth in our Privacy Policy, which also includes additional details about the collection and use of information by Wikimee.

WHAT IS A COOKIE?
Cookies are small text files sent by us to your computer or mobile device, which enable the features and functionality of the Wikimee Platform and Websites. They are unique to your account or your browser. Session-based cookies last only as long as your browser remains open and are automatically deleted when you close it. Persistent cookies last until you or your browser delete them, or until they expire.

To learn more about cookies, visit this website.

DOES WIKIMEE USE COOKIES?
Yes. The Wikimee Platform uses cookies and similar technologies, such as single-pixel gifs and web beacons. We use both session-based and persistent cookies. Wikimee sets and accesses our own cookies on the domains operated by Wikimee and its corporate affiliates (collectively, the "Websites"). In addition, we use third-party cookies, such as Google Analytics.

HOW DOES WIKIMEE USE COOKIES?
Some cookies are associated with your account and your personal information to remember that you are logged in and which Accounts and Workspaces you are connected to. Other cookies are not linked to your account, but are unique and allow us to perform analytics and personalization, among other similar things.
Cookies may be used to recognize you when you visit a Website or use our Services, to remember your preferences and provide a personalized experience that is consistent with your settings. Cookies also make your interactions faster and more secure.

CATEGORIES OF USE AND DESCRIPTION
Authentication
If you are logged into our Services, cookies help us show you the right information and personalize your experience.

Security
We use cookies to enable and support our security features and to help us detect malicious activity.

Preferences, features, and services
Cookies can tell us what language you prefer and what your communication preferences are. They can help you fill out forms on our Websites more easily. They also provide features, insights, and personalized content.

Marketing
We may use cookies to help us deliver marketing campaigns and track their performance (for example, a user visited our Help Center and then made a purchase). Similarly, our partners may use cookies to provide us with information about your interactions with their services, but the use of these third-party cookies would be subject to the policies of the service provider. Marketing cookies are limited to our sites and are not used in our services.

Performance, analytics, and research
Cookies help us analyze the performance of our Websites and Services. We also use cookies to understand, improve, and research products, features, and services, including to create records and records when you access our Websites and Services from different devices, such as your work computer or your mobile device. These cookies are limited to our Websites and are not used in our Services.

HOW ARE COOKIES USED FOR ADVERTISING PURPOSES?
Cookies and other advertising technologies, such as beacons, pixels, and tags, help us market more effectively to users that we and our partners believe may be interested in Wikimee. They also help provide us with auditing, research, and aggregated reporting, and help us know when content has been shown to you. These cookies are limited to our Websites and are not used in our Services.

What can you do if you do not want cookies to be set or if you want them to be removed, or if you want to opt out of interest-based targeting?
Some people prefer not to allow cookies, which is why most browsers offer the option to manage cookies to suit you. In some browsers, you can set rules to manage cookies on a site-by-site basis, which gives you more refined control over your privacy. This means you do not need to allow cookies from every site, only from those you trust.

You can opt out of interest-based targeting provided by participating advertising servers through the Digital Advertising Alliance (http://optout.aboutads.info/). In addition, on your iPhone, iPad, or Android, you can change your device settings to control whether you see online interest-based ads.

If you limit the ability of sites and applications to set cookies, you may worsen your overall user experience and/or lose the ability to access the services, since they will no longer be personalized for you. It may also prevent you from saving personalized settings, such as login information.

DOES WIKIMEE RESPOND TO DO NOT TRACK SIGNALS?
Our Websites and Services do not collect personal information about your online activities over time and across third-party websites or online services. Therefore, "do not track" signals transmitted from web browsers do not apply to our Websites or Services, and we do not change any of our data collection and use practices upon receiving such a signal.

CONTACTING THE WIKIMEE PLATFORM
Please also feel free to contact us if you have any questions about the Wikimee Platform's Acceptable Use Policy. You can contact us at feedback@wikimee.com or through our Help Center and open a specific request for this purpose.

For other types of legal requests, contact legal@wikimee.com. The email must include the following information:
a) the identity of the requesting party;
b) the nature of the request, including the basis for any suspected legal violation;
c) the name of the holder Customer and the name of the holder Authorized User; and
d) the URL of the Platform workspace and a link to any relevant Customer Data.

Unless a different process is required by applicable law, if a violation can be resolved by the Customer using the administrative tools made available as part of the Wikimee Platform, we will forward the request for resolution.

Last updated: May 15, 2026

Wikimee is committed to providing the information and tools you need to meet your data and privacy obligations. Below you will find resources related to our Privacy Policy and specific data protection laws:

Leaving an account you are part of
If you are ready to permanently leave an account, other administrators can remove you from that account. Simply submit a removal request to one of that account's administrators, which will automatically delete your profile information.

A workspace I created was deleted. What happened?
A Customer (account administrator) can delete a workspace that you created, one you manage, or one you simply participate in. Read more about workspace deletion in our security practices.

Transferring or sharing ownership of an Account
A Customer (account administrator) can add another person as an administrator of that account, thereby sharing administration, or allow the new administrator to remove the previous one, thereby transferring ownership of that account.

Edited and deleted messages
On the Free Plan, if you have the option to edit messages, only the most recent version will remain. On paid plans, workspace owners or administrators can choose to keep a record of all edited messages. Visit your Account and Workspace Settings to confirm which option your workspace has enabled.

DATA STORAGE
Where is my data stored?
The Wikimee Platform is hosted on Amazon Web Services and the default location is AWS/US. The data center hosting location applicable to each Wikimee customer may vary if an organization uses our data residency feature.

Please note that other data categories, "Other Information," as defined in our Privacy Policy, are processed in the US. To support the delivery of our Services, Wikimee may engage subprocessors. A current list of subprocessors for the Services, including the identities of these subprocessors and their country of location, can be accessed at https://www.wikimee.com/wikimee-subprocessors

How secure is my data on the Wikimee Platform?
Wikimee is committed to ensuring that our infrastructure is secure, redundant, and reliable, while also providing your team with tools to manage your environment. We are proud to exceed industry standards when it comes to protecting your organization, and we describe many of our security practices and certifications on our website.

Is my data encrypted?
The Wikimee Platform provides data encryption in transit and at rest. Read more about our security approach

DATA EXPORT AND OWNERSHIP
Who owns the data submitted to a workspace?
The Customer owns and controls all content submitted to its workspaces. Wikimee processes Customer Data on behalf of the Customer.

What export tools are available on the Wikimee Platform and who can use them?

• Free Plan and Basic Plan
The option to download all workspace data is available for workspaces on the Free and Basic plans only in limited circumstances. Open a ticket with our Help Center for this procedure

• Professional Plan
Customers can request access to a tool that will download all content from public and private channels. Open a ticket with our Help Center for this procedure

• Corporate Plan
On Corporate Plans, APIs (Application Programming Interface) allow users with permission to use third-party applications to export, retain, or archive messages and files submitted to the Wikimee Platform.


HOW DO I DELETE MY PERSONAL INFORMATION FROM WIKIMEE?
If you are willing to permanently leave the Wikimee Platform, you may deactivate your account and thereby delete your data from our database.

Before deactivating your account, you can also edit some of your profile information that can be viewed by other members of the same account you are part of, or how other Wikimee Platform users can contact you. You may also remove any profile information you wish. Depending on your workspace settings, you can delete messages and files you have shared. Contact an Account or Workspace Owner or Administrator if you have any questions about the editing and deletion settings.

CONTACTING THE WIKIMEE PLATFORM
Please also feel free to contact us if you have any questions about the Wikimee Platform's Acceptable Use Policy. You can contact us by email at feedback@wikimee.com or through our Help Center and open a specific request for this.

For other types of legal requests, contact legal@wikimee.com. The email must include the following information:
a) the identity of the requesting party;
b) the nature of the request, including the basis for any suspected legal violation;
c) the name of the Customer who holds the account and the name of the Authorized User who holds the account; and
d) the URL of the Platform workspace and a link to any relevant Customer Data.

Unless a different process is required by applicable law, if a violation can be resolved by the Customer using the administrative tools made available as part of the Wikimee Platform, we will forward the request for resolution.

Last updated: May 15, 2026

This Acceptable Use Policy sets out a list of acceptable and unacceptable conduct for our Services. If we believe that a violation of the policy is deliberate, repeated, or presents a credible risk of harm to other users, our customers, the Services, or third parties, we may suspend or terminate your access. This policy may change as Wikimee grows and evolves, so please check regularly for updates and changes. Terms not defined in this policy are set out in the User Terms of Service.

WHAT IS ACCEPTABLE

I. Comply with all User Terms of Service, including the terms of this Acceptable Use Policy;

II. Comply with all applicable laws and government regulations, including, but not limited to, all intellectual property, data, and privacy laws;

III. Upload and disseminate only Customer Data for which the Customer holds all rights required under the law and under contractual and fiduciary relationships (such as proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements), and do so only in accordance with applicable law;

IV. Use commercially reasonable efforts to prevent unauthorized access to or use of the Services;

V. Keep passwords and all other login information confidential;

VI. Monitor and control all activities carried out through your account in connection with the Services;

VII. Notify us immediately if you become aware of or reasonably suspect any illegal or unauthorized activity or a security breach involving your accounts or teams, including any loss, theft, disclosure, or unauthorized use of a username, password, or account;

VIII. Comply in all respects with all applicable terms of third-party applications, including any that the Customer chooses to integrate with the Services that you access or subscribe to in connection with the Services.

CONTACTING THE WIKIMEE PLATFORM
Please also feel free to contact us if you have any questions about the Wikimee Platform's Acceptable Use Policy. You can contact us by email at feedback@wikimee.com or through our Help Center by opening a specific request for this purpose.

For other types of legal requests, contact legal@wikimee.com. The email must include the following information:
a) the identity of the requesting party;
b) the nature of the request, including the basis for any suspected legal violation;
c) the name of the Customer account holder and the name of the Authorized User account holder; and
d) the URL of the Platform workspace and a link to any relevant Customer Data.

Unless a different process is required by applicable law, if a violation can be resolved by the Customer using the administrative tools made available as part of the Wikimee Platform, we will forward the request for resolution.

Last updated: May 15, 2026

This Acceptable Use Policy sets forth a list of acceptable and unacceptable conduct for our Services. If we believe that a violation of the policy is deliberate, repeated, or presents a credible risk of harm to other users, our customers, the Services, or third parties, we may suspend or terminate your access. This policy may change as Wikimee grows and evolves, so please check regularly for updates and changes. Capitalized terms used below, but not defined in this policy, have the meaning set forth in the User Terms of Service.

WHAT IS UNACCEPTABLE

I. Allowing any third party who is not an Authorized User to access or use a username or password for the Services; sharing, transferring, or otherwise providing access to an account assigned to you to another person;

II. Using the Services to store or transmit any Customer Data that may infringe upon or misappropriate the trademark, copyright, or other intellectual property of another person, or that may be tortious or unlawful;

III. Uploading or transmitting from the Services any data, files, software, or links that contain or redirect to a virus, Trojan horse, worm, or other harmful component, or using a technology that illegally accesses or downloads content or information stored in the Services or on Wikimee's or a third party's hardware;

IV. Attempting to reverse engineer, decompile, hack, disable, interfere with, disassemble, modify, copy, translate, or disrupt the features, functionality, integrity, or performance of the Services (including any mechanism used to restrict or control the functionality of the Services), any third-party use of the Services or any third-party data contained therein (except to the extent such restrictions are prohibited by applicable law);

V. Attempting to obtain unauthorized access to the Services, related systems, or networks, or to defeat, avoid, bypass, remove, disable, or circumvent any software protection or monitoring mechanisms of the Services;

VI. Accessing the Services to create a similar or competitive product or service, or copying any ideas, features, functions, or graphics of the Services;
using the Services in any manner that may harm minors or that interacts with or targets people under twelve years of age;

VII. Engaging, within the Wikimee Platform, in activities that incite or encourage violence or hatred against individuals or groups;

VIII. Impersonating any person or entity, including, for example, one of our employees, an "Administrator," a "Customer," or any other Authorized User; or falsely stating or otherwise misrepresenting your affiliation with a person, organization, or entity;

IX. Accessing, searching, or creating accounts for the Services by any means other than our publicly supported interfaces;

X. Sending unsolicited communications, promotions, advertisements, or spam;

XI. Sending altered, misleading, or false source identifying information, including "spoofing" and "phishing";

XII. Abusing referrals or promotions to obtain more credits than earned;

XIII. Sublicensing, reselling, timesharing, or otherwise exploiting the Services in a similar manner;

XIV. Using the Services for consumer purposes. The Wikimee Platform is intended for use by businesses and organizations;

XV. Using contact information or other user information obtained from the Services (including email addresses) to contact Authorized Users outside the Services without their express permission or authority, or to create or distribute mailing lists or other collections of contact information or user profiles for Authorized Users for use outside the Services; or authorizing, allowing, enabling, inducing, or encouraging third parties to reproduce any of the foregoing.

CONTACTING THE WIKIMEE PLATFORM
Please also feel free to contact us if you have any questions about the Wikimee Platform's Acceptable Use Policy. You can contact us by email at feedback@wikimee.com or through our Help Center by opening a specific request for this purpose.

For other types of legal requests, please contact legal@wikimee.com. The email must include the following information:
a) the identity of the requesting party;
b) the nature of the request, including the basis for any suspected legal violation;
c) the name of the Customer account holder and the name of the Authorized User account holder; and
d) the URL of the Platform workspace and a link to any relevant Customer Data.

Unless a different process is required by applicable law, if a violation can be resolved by the Customer using the administrative tools made available as part of the Wikimee Platform, we will forward the request for resolution.

Last updated: May 15, 2026

Prohibited Content and Use
The Wikimee Platform is a workplace tool intended for use by companies and organizations and not for consumer purposes. Each Workspace is controlled by a Customer that is typically your employer or another organization that sent you an invitation to work together. The Customer may have corporate policies and legal requirements applicable to the use of its Wikimee instance, and all Authorized Users must review and comply with these requirements. In addition, to help ensure a safe and productive work environment, Authorized Users must comply with our Acceptable Use Policy and all laws, rules, and regulations applicable to the use of the Wikimee Platform's technology tools.

How do I report inappropriate content or behavior?
Each Customer is represented by Managers and Administrators who manage the Accounts and the Workspaces. If you see inappropriate behavior or content, report it to your Manager, an Administrator, or your employer, respectively. You can find the contact information for Workspace Managers and Administrators on the Wikimee Platform or by checking the Workspace settings. Managers and Administrators have tools to edit or delete messages in their workspace and can deactivate an Authorized User's account.

CONTACTING THE WIKIMEE PLATFORM
Please also feel free to contact us if you have any questions about the Wikimee Platform's Acceptable Use Policy. You can contact us by email at feedback@wikimee.com or through our Help Center and open a specific request for this purpose.

For other types of legal requests, contact legal@wikimee.com. The email must include the following information:
a) the identity of the requesting party;
b) the nature of the request, including the basis for any suspected legal violation;
c) the name of the account holder Customer and the name of the account holder Authorized User; and
d) the URL of the Platform workspace and a link to any relevant Customer Data.

Unless a different process is required by applicable law, if a violation can be resolved by the Customer using the administrative tools made available as part of the Wikimee Platform, we will forward the request for resolution.